Privacy Notice and our car parks

We are committed to maintaining your privacy and for managing the car park service. 

Our parking services are managed on our behalf by our partner Saba – please see their privacy policy.

We may collect personal data from you, such as vehicle registration number, images of your vehicle, name, address, email address, telephone numbers.

Privacy notice for the issuing of car park fines

When you obtain a ticket from the machine we ask for your vehicle registration number to help us with the enforcement of the car park.  Only when we issue car park fines do they take the details of the vehicle including images and the vehicle registration number so that we can process your car park excess charge notice (fine).  

We may also use personal data in correspondence when you contact us.

This personal information may be passed to companies we work with such as the DVLA who will provide us with the details of the registered keeper of the vehicle, to CAPITA and Chipside who will take payments and debt recovery companies and the Police. 

We have a duty to perform this public task of enforcing the public car park and issue the notices under the Traffic Management Act 2004, the civil enforcement of the road traffic contraventions (representation and appeals) (England) Regulations 2022.  We are also legally required to keep these records for up to six years. 

You have the right to request at any time:

1. what data we hold about you; please refer to our webpage on data subject access requests, as you may wish to use our specific form for this.
2. that incorrect or out of date information about you be corrected. 

If you would like to exercise these rights,
please call 01235 470118 or email carparks.southandvale.uk@sabagroup.com.

Our records, and those of our contractors/partners, are regularly monitored by auditors to ensure your information is kept securely and used only for the purposes mentioned above.

If you would like to know more about how we use and store your data, please see our data protection page. 

If you believe we have not handled your personal data as we have described here, please either call 01235 422485 or contact us by email to data.protection@southandvale.gov.uk and your concerns will be fully investigated. 

If, after we have investigated your concerns, you are not satisfied with our conclusion, you have the right to refer the matter to the Information Commissioner’s Office (ICO).  You can reach them www.ico.org.uk or call them on 0303 123 1113. 

Their mailing address is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF